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Customer Engagement Representative II

2 months ago

Cumming, Georgia, United States YMCA Of Metro Atlanta Full time

About Us:
As a leading organization in education, wellness, youth development, and community engagement, the YMCA of Metro Atlanta is committed to making a positive impact in the lives of individuals and communities. We are seeking dedicated individuals to help us fulfill our mission.

Position Overview:
Under the supervision of the Membership Director, the Membership Service Representative II plays a crucial role in ensuring the smooth operation of the Member Service area. This position emphasizes exceptional member service, comprehensive program knowledge, and effective communication with both members and staff.

Key Responsibilities:

  • Deliver outstanding service to members, guests, and program participants both in-person and over the phone, contributing to member retention.
  • Welcome members as they arrive and depart from the facility.
  • Engage with prospective members and program participants, providing tours and information.
  • Support membership operations through the sale of memberships and program offerings.
  • Develop and maintain a thorough understanding of programs to effectively address inquiries from members and prospective members.
  • Foster strong relationships with members, volunteers, and community partners.
  • Address and resolve membership-related concerns, escalating issues to supervisors when necessary.
  • Maintain certifications in CPR/AED, Blood-borne Pathogens, and emergency procedures.
  • Adhere to all policies and procedures outlined in the training manual and implement new policies as they arise.
  • Communicate positively with members, guests, and volunteers, providing assistance as needed.
  • Contribute to the annual branch campaign, achieving individual and team objectives.
Qualifications:
  • Proficient in MS Office Suite.
  • Able to manage multiple tasks, work independently, and demonstrate effective time management skills.
  • Willingness to complete and pass Point of Sale training.
  • Maintain confidentiality regarding member information.
  • Strong interpersonal skills with the ability to communicate effectively with peers, staff, and volunteers.
  • Ability to build and sustain relationships with staff, members, volunteers, and the public.
Preferred Qualifications:
  • Minimum of 1 year of experience in customer service.
Employment Requirements:
  • Ability to pass a pre-employment background check, including criminal record, drug screening, and motor vehicle record.
  • Must be legally authorized to work in the US without current or future sponsorship.

The YMCA of Metropolitan Atlanta is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We welcome individuals from all backgrounds to apply and join our mission-driven team.