Customer Service Representative
1 week ago
About the Role
Hard Rock Digital is a leading online sportsbook, casino, and social casino company seeking a highly skilled Customer Service Representative to join our team.
We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong desire to help others. As a Customer Service Representative, you will be the primary point of contact for our players, providing timely and effective support through various communication channels.
Key Responsibilities
- Respond to player inquiries and resolve issues in a professional and courteous manner
- Provide accurate and up-to-date information on our products and services
- Meet or exceed quality targets and productivity metrics
- Navigate our computer systems and applications to service players and enable them to get the most from our online and mobile platforms
- Foster a positive and inclusive work environment that promotes diversity and inclusivity
Requirements
To be successful in this role, you will need:
- 2+ years of experience in a customer-facing role with multi-channel communication skills
- Ability to commute to work on time every day
- Availability to work flexible hours
- Confidence to work in a fast-paced metric-driven environment with proficient multitasking and navigation
- Critical, analytical, and forward-thinking problem-solving skills with strong attention to detail
- Excellent interpersonal, communication, verbal, and written skills
What We Offer
In addition to competitive compensation, we offer:
- Medical, Dental, and Vision Coverage Options
- Employee Discounts
- Advancement opportunities
- Start-up culture backed by a secure, globally recognized brand
- Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community
EEO Statement
We are an equal opportunities employer and value diversity and inclusion in the workplace.
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