Customer Service Representative

1 week ago


Hollywood, California, United States Hard Rock Digital Full time

About the Role

Hard Rock Digital is a leading online sportsbook, casino, and social casino company seeking a highly skilled Customer Service Representative to join our team.

We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong desire to help others. As a Customer Service Representative, you will be the primary point of contact for our players, providing timely and effective support through various communication channels.

Key Responsibilities

  • Respond to player inquiries and resolve issues in a professional and courteous manner
  • Provide accurate and up-to-date information on our products and services
  • Meet or exceed quality targets and productivity metrics
  • Navigate our computer systems and applications to service players and enable them to get the most from our online and mobile platforms
  • Foster a positive and inclusive work environment that promotes diversity and inclusivity

Requirements

To be successful in this role, you will need:

  • 2+ years of experience in a customer-facing role with multi-channel communication skills
  • Ability to commute to work on time every day
  • Availability to work flexible hours
  • Confidence to work in a fast-paced metric-driven environment with proficient multitasking and navigation
  • Critical, analytical, and forward-thinking problem-solving skills with strong attention to detail
  • Excellent interpersonal, communication, verbal, and written skills

What We Offer

In addition to competitive compensation, we offer:

  • Medical, Dental, and Vision Coverage Options
  • Employee Discounts
  • Advancement opportunities
  • Start-up culture backed by a secure, globally recognized brand
  • Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community

EEO Statement

We are an equal opportunities employer and value diversity and inclusion in the workplace.



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