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Customer Service Branch Manager

2 months ago

Pilot Knob, Missouri, United States Brundage Management Company, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Branch Manager to join our team at Brundage Management Company, Inc. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and driving business growth through exceptional customer service and operational excellence.

Key Responsibilities
  • Lead and manage a team of customer service representatives to achieve business objectives and deliver exceptional customer service
  • Develop and implement operational processes and procedures to improve efficiency and productivity
  • Monitor and analyze customer feedback and sales data to identify trends and areas for improvement
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction
  • Ensure compliance with company policies and procedures
Requirements
  • Minimum 2-3 years of experience in customer service management or a related field
  • Proven track record of driving business growth and improving customer satisfaction
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance