Maintenance Operations Coordinator
4 weeks ago
Penske Truck Leasing is seeking a skilled Maintenance Operations Coordinator to join our team at our facility in Swedesboro, NJ. This is a unique opportunity to work in a dynamic environment where you will be responsible for coordinating maintenance activities and ensuring seamless customer service.
This 3rd shift position requires strong organizational skills, attention to detail, and excellent communication abilities. As a Maintenance Operations Coordinator, you will develop daily and weekly workforce plans by considering customer needs, available parts, technician skill sets, and work hours to maximize productivity and customer satisfaction.
Main Responsibilities:
• Develop and maintain accurate schedules and plans for maintenance activities
• Communicate with customers regarding maintenance updates, changes to schedules or work, billing concerns, or to resolve service issues
• Ensure that all Penske Rental units are maintained and prepared for customers
• Coordinate with vendors for outside repairs and ensure quality and adherence to schedule
• Provide exceptional customer service to ensure customer satisfaction and retention
• Maintain shop productivity by optimizing the work plan
• Collaborate with district billing clerks as necessary
• Perform other projects and tasks assigned by supervisor
Requirements:
• 2 years of customer service experience required
• At least 1 year of hands-on mechanical experience required
• 2 years of supervisory experience preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
What We Offer:
$63,500 - $85,000 per annum based on experience and qualifications, plus benefits package including medical, dental, vision, and retirement savings plan.
The successful candidate must be able to work safely at heights using applicable ladders and elevated working platforms, and be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.
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