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Front Desk Representative

2 months ago

Atlanta Georgia, United States Bellyard A Tribute Portfolio Hotel Full time
Job Summary

Bellyard A Tribute Portfolio Hotel is seeking a skilled and friendly Front Desk Agent to provide exceptional guest experiences. As a key member of our team, you will be responsible for ensuring seamless check-ins, handling guest inquiries, and maintaining a clean and organized front desk area.

Key Responsibilities
  • Guest Services: Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
  • Check-in and Check-out: Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Information and Assistance: Provide information about hotel facilities, services, and local attractions.
  • Guest Resolution: Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Administrative Tasks: Process guest payments, maintain accurate records, and assist with administrative tasks such as answering phone calls and handling reservations.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Prior cash handling experience necessary.
  • Skills: Exceptional communication skills, very good computer skills, ability to work flexible hours, strong problem-solving skills, and ability to multitask.
Benefits

Bellyard A Tribute Portfolio Hotel offers a comprehensive benefits package, including multiple tiers of medical coverage, dental and vision coverage, 24/7 teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match.