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Medical Assistant

1 month ago

Branch Dale, Pennsylvania, United States Geisinger Health System Full time
Job Title:

Patient Access Medical Assistant

Job Summary:

Responsible and accountable for performing front-line support to the clinic and direct patient care activities, depending on the needs of the clinic.

Key Responsibilities:
  • Coordinates and performs front-line office activities in an effective and efficient manner for the department.
  • Greets and registers incoming patients, supports the patient check-out process, and schedules future appointments as applicable.
  • Provides patient care as directed by the licensed nurse, within the medical assistant scope of practice, in meeting the multidisciplinary care plan established for each patient.
  • Assists provider in setting up for minor procedures, gathering supplies and equipment, applying aseptic dressings, opening supplies, etc.
  • Obtains and accurately documents patient information using the rooming tool within the electronic medical record.
  • Reinforces patient instructions to enhance patient understanding and adherence to treatment, and plan of care.
  • Collects and prepares lab specimens, and completes associated paperwork, forms, and documentation to expedite laboratory studies with accuracy and efficiency.
  • Reports patient concerns and questions to appropriate care team member and follows through as directed.
  • Reports all patient safety incidents or issues, patient and family complaints, serious events, environmental hazards immediately to supervisor.
  • May have access to non-controlled medication storage and supply areas and can transport non-controlled medications as necessary to meet the needs of the clinic and unit.
  • Inventories and orders supplies based on appropriate or established inventory levels. Checks for expired items and removes expired supplies from inventory. Assures adequate stock of supplies and equipment in rooms.
  • Cleans equipment and routinely inspects condition and operation of equipment as appropriate to scope of role. Cleans and prepares exam rooms between patients.
  • Performs high-level disinfection or sterilization per policy and procedure.
  • Performs duties of Patient Access Representative including responsible for checking patients in for appointments and accurately verifying demographics.
  • Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Assists with referrals and pre-certifications, at the time of encounter.
  • Reads and interprets insurance responses. Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
  • Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures. Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
  • Completes patient's visit by scheduling any necessary follow-up appointments to include any specialty or ancillary services as possible.
  • Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
Requirements:
  • Education: High School Diploma or Equivalent (GED)
  • Experience: Minimum of 1 year-Related work experience
About Us:

Geisinger Health System is a leading healthcare organization dedicated to providing high-quality patient care, education, and research. We value our employees and offer a comprehensive benefits package, including medical, prescription drug, vision, and dental coverage, as well as tuition assistance and paid time off.