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Sales Associate

2 months ago

Idaho Falls, Idaho, United States Michaels Stores Full time

About the Role:

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Michaels Stores. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a well-organized store environment, and supporting the sales process.

Key Responsibilities:

  • Provide fast and friendly customer service, ensuring a positive shopping experience
  • Maintain store recovery standards to deliver our Brand Promises
  • Prevent shrink with great service
  • Deliver friendly customer service
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements
  • Execute cash handling to standards
  • Engage customers on benefits of Rewards program and complete enrollments
  • Educate customer on Voice of Customer (VOC) survey
  • Merchandise recovery and maintenance
  • Support the merchandise return / go back process and general store recovery
  • Acknowledge customers, help locate product and provide solutions
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Support shrink and safety programs
  • Assist with Omni channel processes
  • Execute a well merchandised and in stock store
  • Interact with others in an accepting and respectful manner

Requirements:

  • Retail and/or customer service experience preferred
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills

About Michaels Stores:

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.