Hospitality Attendant

4 days ago


Brunswick, Ohio, United States Scene 75 Entertainment Center LLC Clevel Full time

Celebrate Exceptional Guest Experiences at Scene 75 Cleveland - Brunswick, OH

We are seeking a highly motivated and customer-focused Hospitality Attendant to join our team at Scene 75 Cleveland - Brunswick, OH. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences through attentive and personalized service. You will be an ambassador for our brand, showcasing our commitment to quality and excellence.

About the Position:

This role involves ensuring that every guest receives a warm and sincere greeting, takes orders quickly and efficiently, has thorough knowledge of the menu, seats guests in appropriate sections, anticipates guests' needs, assists server and busser staff when necessary, and bids each guest a warm and sincere farewell.

Responsibilities:

  • Energize people and be passionate about guest service.
  • Empower yourself to handle guest complaints immediately, exceed guest expectations, and inform management to ensure follow-up.
  • Work flexible hours, report to work on time, and comply with company dress code.
  • Respond well to a strong training culture which will result in being coached by supervisors and managers consistently.
  • Complete all other duties as assigned.
  • Commit to working any facility and any function within your primary job classification.
  • Be thoroughly knowledgeable on menu and food preparation.
  • Greet guests in a timely and professional manner, escort guests to tables.
  • Support servers on the floor with bussing dirty tables, cleaning floors, arranging tables, and filling water glasses.
  • Thank guests by name for their visit and invite them to return.
  • Maintain a cleanliness of foyer, including but not limited to outside-perimeter cleanliness, music types and sound levels, lighting, temperature, hourly floor cleanliness, and spot cleaning, etc.

Requirements:

  • Position requires consistent activity, such as walking, bending, and lifting.
  • Must be able to work holidays and weekends.
  • Employment may require background check.
  • Must be 16 years or older.


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