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Venue Reception Specialist

2 months ago

Las Vegas, Nevada, United States El Dorado Cantina Full time
Job Overview

The role of a Host is pivotal in ensuring a welcoming atmosphere for guests. Hosts are tasked with collecting customer contact details while encouraging patrons to explore the venue. This includes accurately inputting customer information into the reservation system and managing incoming calls for reservations, all while upholding exceptional customer service standards.


Key Responsibilities:
  • Availability to work on weekends is essential.
  • Gather customer data for the venue's database, with a focus on expanding the personal clientele.
  • Provide guests with precise information regarding the venue and its offerings.
  • Establish rapport with guests as they are escorted to their designated tables.
  • Build strong relationships with venue staff to foster additional business opportunities.
  • Regularly communicate with the network to stay updated on events and promotions.
  • Act with urgency to anticipate the needs of customers and team members.
  • Engage with customers during their visit, utilizing opportunities to promote services while ensuring adherence to service protocols.
  • Maintain a thorough understanding of the venue layout and seating arrangements, ensuring balanced seating as directed by management.
  • Send a thoughtful thank-you message to each guest following their visit.
  • Collaborate with management and staff to address customer needs promptly.
  • Handle reservations for the venue with precision and attention to guest preferences.
  • Communicate any special requests to management effectively.
Qualifications:
  • At least one year of experience in a fast-paced, service-oriented environment.
  • Familiarity with reservation systems is preferred.
  • Aim to advance in the marketing aspects of venue operations by cultivating a loyal client base.
  • Knowledge of beverages, including spirits, wine, and beer, is required.
  • Understanding of social media marketing principles is necessary.
  • Demonstrated attention to detail in a high-pressure setting.
  • Strong written and verbal communication skills.
  • Possession of all necessary work permits.
  • Maintain a professional appearance at all times.
  • Must be at least 18 years old.
Work Environment:
  • Ability to work within the designated bar area.
  • Capable of bending, pulling, and transporting stock as needed.
  • Proficient in cleaning and maintaining bar surfaces.
  • Able to respond to visual and auditory signals.
  • Fluency in reading, writing, and speaking English is required.

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