Front End Supervisor

14 hours ago

Bloomington, Illinois, United States Balducci's Full time
Job Summary

We are seeking a highly skilled and experienced Front End Supervisor to join our team at Balducci's. As a key member of our store operations team, you will be responsible for ensuring that our customers receive fast, friendly, and accurate checkout service.

Key Responsibilities
  • Champion Company customer service programs to meet or exceed Division customer service goals.
  • Provide fast, friendly, and courteous customer services, handle customer relations, and perform checking duties and supervisor functions on cash registers when necessary.
  • Direct and supervise front end activities, including monitoring customer traffic and service level, coordinating and implementing front end and service programs, and ensuring cleanliness, safety, and appearance of the Front End physical area.
  • Handle and be accountable for cash flow and controls, including safe transactions, issues and pick-ups, cash register tills, approving checks, rain checks, and refunds, and monitoring checker money handling procedures.
  • Train front end and courtesy clerks and monitor their compliance.
  • Responsible for achievement of budget goals for labor, cash variation, check expense, and supplies.
  • Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety.
  • Enforce dress and grooming standards for all employees.
  • Responsible for compliance to company policies, procedures, and applications in the Front End.
  • Responsible for performing all job duties and responsibilities safely, accurately, and with honesty and integrity.
Requirements
  • Strong communication, leadership, team building, and interpersonal skills and the ability to maintain composure under pressure.
  • Ability to deal with the public and project a positive image.
  • Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
  • Ability to stand or walk for long periods of time and move quickly.
  • Ability to operate and troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
  • Knowledge of interviewing techniques, basic employment law, computer software, and the analytical ability to handle administrative details such as planning and scheduling.
  • Ability to supervise and analyze and gather facts for recommending disciplinary action and make hiring decisions.
  • A good understanding of Company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activity.
  • Mental alertness is necessary to ensure safe and accurate completion of work activities.
  • Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
  • Ability to present a positive image to the public.
  • Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
  • Knowledge of basic mathematics and weights and measures.
Work Environment
  • Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures.
  • Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

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