HVAC Service Manager

3 weeks ago

Bozeman, Montana, United States Premier Systems Full time
About Premier Systems

Premier Systems is a leading provider of heating, ventilation, and air conditioning (HVAC) services in Bozeman, Montana. With over 400 5-star reviews, we have established ourselves as the go-to partner for creating comfortable living and working environments throughout the region.

Our commitment to smart solutions and exceptional customer service has earned us a reputation for reliability and trustworthiness. We take pride in making our customers' lives easier by efficiently handling their HVAC needs and providing top-notch maintenance services.

Our Culture

At Premier Systems, we believe in fostering a culture of care, growth, trust, and productivity. Our team of Managers and Supervisors upholds a high standard of values that promotes an extraordinary environment characterized by collaboration, innovation, and mutual respect.

We operate with an open-door policy, encouraging transparent communication across all levels. Our goal is to create a workplace where every individual feels valued, empowered, and supported in their growth and development.

Our Values
  • CARE:We prioritize our customers' needs, ensuring that they receive the highest level of service and support.
  • EASY:We strive to be easy to work with, providing seamless communication and efficient solutions.
  • RIGHT:We commit to doing things right the first time, upholding the highest standards of quality and integrity.
  • GROW:We encourage continuous learning and growth, both personally and professionally, to stay ahead of the curve and deliver exceptional results.
Why Choose Premier Systems?

As a Premier Systems team member, you'll be part of a dynamic and supportive environment that values your contributions and fosters your growth. We offer a competitive salary range of $75,000.00-$85,000.00 yearly, with opportunities for performance-based pay and bonuses.

Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a company vehicle, employee discount, flexible schedule, fuel card, health savings account, job training, open-door policy, paid holidays and PTO, referral program, and uniforms.

Responsibilities

This role is responsible for managing the Service Department, handling customer service interactions, reports, and repairs. The successful candidate will provide exceptional customer service, develop strong customer relationships, and manage the service team to ensure the team's objectives and sales goals are met.

  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service members to ensure the team's objectives and sales goals are met.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Resolving service problems and improving service methods to increase the service department's productivity and customer service.
  • Monitor department issues and customer complaints by creating methods/procedures to lessen recurring issues.
  • Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
  • Maintaining strong relationships with manufacturers, dealers, and sales representatives.
  • Creating and building relationships with commercial businesses; selling commercial maintenance agreements.
  • Create and/or update service department company policies as needed.
  • Coordinating and monitoring service department training.
  • Onboarding and training new employees.
  • Scheduling and performing service team member reviews.
  • Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards.
  • Must be available for emergency technician questions during evenings and weekends as needed; willing and able to work a non-standard schedule and help troubleshoot on-site.
  • Performing other duties and projects that may be assigned from time to time by the General Manager and/or Operations Manager.

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