Dining Service Associate
2 months ago
The Dining Service Associate plays a vital role in providing exceptional dining experiences to our guests at the Red Lion Inn. Working closely with the waitstaff and kitchen team, the Dining Service Associate assists with tasks related to customer service, ensuring that our guests receive outstanding service in a clean and efficient environment.
Key Responsibilities:- Greeting and Seating Guests:
- Welcome guests as they enter the establishment, creating a warm and inviting atmosphere.
- Assist in seating guests, ensuring they are comfortable and have menus, promoting a positive dining experience.
- Taking Orders:
- Accurately record and relay customer orders to the kitchen staff, ensuring timely and accurate delivery.
- Address any guest inquiries about the menu, providing expert recommendations and promotions.
- Table Maintenance:
- Ensure tables are clean, properly set, and ready for guests, maintaining a high level of cleanliness and organization.
- Clear and reset tables after guests depart, preparing for the next dining experience.
- Food and Drink Service:
- Serve dishes and beverages to guests, following established service standards and promoting a positive dining experience.
- Refill water glasses and attend to guest needs during the meal, ensuring exceptional service.
- Assistance to Waitstaff:
- Support waitstaff in delivering food and beverages, promoting a seamless dining experience.
- Collaborate with waitstaff to ensure a positive and efficient dining experience.
- Guest Relations:
- Respond to guest inquiries and special requests courteously and promptly, promoting a positive guest experience.
- Assist in resolving any guest concerns or issues with professionalism and a positive attitude.
- Billing and Payment:
- Present bills to guests and handle payments accurately, ensuring a smooth and efficient checkout process.
- Express appreciation to guests and invite them to return, promoting a positive and welcoming atmosphere.
- Cleanliness and Maintenance:
- Help maintain the cleanliness and organization of the dining area, ensuring a positive and welcoming atmosphere.
- Assist in restocking dining supplies, such as condiments and utensils, maintaining a high level of cleanliness and organization.
- Compliance and Safety:
- Follow all safety and hygiene protocols, including hand washing and proper food handling, ensuring a safe and healthy environment for guests and staff.
- Adhere to company policies and local regulations, including alcohol service laws if applicable, promoting a positive and responsible dining experience.
Excellent customer service and communication skills, with a strong attention to detail and ability to work in a fast-paced, team-oriented environment.
Professional appearance and demeanor, with the ability to bend, stoop, stand for long periods of time, lift 30 pounds, and push carts weighing up to 150 pounds.
Flexibility to work in shifts, including evenings, weekends, and holidays, with a commitment to providing exceptional service to our guests.
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