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Customer Service Representative

2 months ago

Edinburg, Texas, United States Lone Star National Bank Full time

**Job Summary**

The Customer Service Representative at Lone Star National Bank is an enthusiastic, highly motivated self-starter with a strong work ethic who delivers exceptional quality customer service with a positive attitude. The Customer Service Representative accurately and efficiently processes transactions while building relationships with customers to identify financial needs and recommends banking solutions.

Key Responsibilities

  • Provides a welcoming environment and communicates professionally and effectively with customers and other members of the team.
  • Displays passion for serving others and consistently executes exceptional quality service.
  • Performs routine banking tasks, including making deposits, withdrawals, transfers, receiving loan payments, cashing checks, verifying endorsements, placing Reg CC holds, cash advances, etc.
  • Maintains and balances the cash drawer by accounting for cash assigned, received, and disbursed.
  • Actively contributes to help meet the banking center's goals, as well as individual referral goals.
  • Maintains current knowledge and adheres to all rules, regulations, and internal audit controls related to banking center operations.
  • Participates in job-specific training and other various Bank training programs, as necessary.
  • Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy.
  • Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations.
  • Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML.
  • Performs other related duties as required and assigned.