Chemical Process Specialist

4 weeks ago

Fredericksburg, Virginia, United States National Carwash Solutions, Inc. Full time

Job Title: Chemical Process Specialist

Job Summary:

The Chemical Process Specialist plays a critical role in ensuring maximum customer satisfaction and troubleshooting immediate issues at National Carwash Solutions. This position is responsible for providing professional solutions to customers, enabling their business to be profitable and leaving customers satisfied with a clean, shiny, dry vehicle every time they use our products.

Key Responsibilities:

  • Provide expert solutions to customers to enable their business to be profitable and leave customers satisfied.
  • Perform site preventative care and troubleshooting, including titration of product as needed and volumemetrics for product as needed.
  • Responsible for site chemical conversions & installations and keeping customers informed of progress.
  • Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility.
  • Maintain Wash Key Reporting - Service Report and conduct NCS Site Surveys using the template.
  • Support & execute on corporate accounts (CTC) per the protocols and provide on-site revenue program training.
  • Conduct Technical & Chemistry basic training with appropriate location personnel and maintain accurate and up-to-date computer files of customers and their issues.
  • Analyze customer outputs and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.

Customer Expansion:

Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management.

This individual is expected to comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies. Management retains the discretion to add or change the duties of this position at any time.

Desired Qualifications:

  • Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
  • Car Wash experience is preferred but not required.
  • Basic mechanical knowledge & aptitude.
  • Ability to communicate internally and externally across all levels of the organization.
  • Good microsoft office skills and basic knowledge of a computers.
  • Demonstrated ability to provide the highest level of customer service and support.
  • Ability to function with minimal supervision and work in a team environment.
  • Must be a self-starter and be extremely motivated.
  • Exemplary organizational skills and attention to detail.
  • Ability to support overnight travel up to 40% based on territory & customer needs.

About National Carwash Solutions:

National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.

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