Sales Development Representative
7 days ago
About Us: Maplecrest Ford Lincoln is a leading automotive dealership dedicated to delivering exceptional customer experiences.
Job Summary: We are seeking a highly motivated Sales Development Representative to join our Business Development Center (BDC) team. The ideal candidate will be responsible for responding to internet leads, confirming sales appointments, and performing long-term follow-up on unsold customers.
Key Responsibilities:
- Create, maintain, and measure internet and business development processes for both sales and service
- Manage a group of customer service representatives in a call center environment
- Develop and maintain new hire and interview processes for BDC reps/appointment coordinators
- Cultivate engaged, intelligent, and consistent staff
- Attract potential clients and retain current clientele by answering product and service questions via phone and/or internet
- Contribute to high scores for the manufacturer's customer satisfaction index (CSI)
- Strive for continual improvement in the BDC and the company as a whole
We Offer:
- Paid training
- bonuses
- Health, dental, vision, life, disability insurance
- Employee purchase program
Salary: $60,000 - $80,000 per year, depending on experience. Benefits: Comprehensive health, dental, and vision insurance, 401(k) matching, paid time off, and more.
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