Sales Development Representative

7 days ago


Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full time

About Us: Maplecrest Ford Lincoln is a leading automotive dealership dedicated to delivering exceptional customer experiences.

Job Summary: We are seeking a highly motivated Sales Development Representative to join our Business Development Center (BDC) team. The ideal candidate will be responsible for responding to internet leads, confirming sales appointments, and performing long-term follow-up on unsold customers.

Key Responsibilities:

  • Create, maintain, and measure internet and business development processes for both sales and service
  • Manage a group of customer service representatives in a call center environment
  • Develop and maintain new hire and interview processes for BDC reps/appointment coordinators
  • Cultivate engaged, intelligent, and consistent staff
  • Attract potential clients and retain current clientele by answering product and service questions via phone and/or internet
  • Contribute to high scores for the manufacturer's customer satisfaction index (CSI)
  • Strive for continual improvement in the BDC and the company as a whole

We Offer:

  • Paid training
  • bonuses
  • Health, dental, vision, life, disability insurance
  • Employee purchase program

Salary: $60,000 - $80,000 per year, depending on experience. Benefits: Comprehensive health, dental, and vision insurance, 401(k) matching, paid time off, and more.



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