Senior Systems Analyst

2 days ago

Burlington, Massachusetts, United States State Street Corporation Full time
Job Summary:

This is a client-facing, business and technical staff position responsible for managing production Charles River IMS systems for multiple clients as part of the Charles River Software as a Service (SaaS) offerings. The role involves working closely with clients, providing expert-level remote management, administration, and support for client production Charles River IMS solutions.

Key Responsibilities:

This role will involve:
  • Providing expert-level remote management, administration, and support for client production Charles River IMS solutions
  • Working closely with clients to ensure optimal use of the system
  • Managing user administration, privileges, and parameter configuration changes
  • Ensuring system availability, application, and database performance tuning
  • Monitoring and supporting daily operational processing
  • Applying Charles River IMS and database software patches
  • Upgrading Charles River IMS versions
  • Assisting with problem resolution and business continuity/disaster recovery
  • Working with Charles River colleagues to smoothly transition new clients to production operation
  • Collaborating with vendors to deliver a tightly integrated, seamless service to Charles River clients
  • Participating in the development and refinement of services, including the investigation, implementation, and operation of 3rd party tools


Requirements:

To be successful in this role, you will need:
  • Experience with Financial Services Investment Management, Trading, or related systems (e.g., Charles River IMS)
  • Proven ability to partner with internal departments to deliver superior customer service
  • Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions
  • Any experience with servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software, and disaster recovery/business continuity is preferred
  • Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills
  • Bachelor's degree in a technical or analytical discipline (e.g., Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Math, or Statistics) is preferred
  • Minimum of 3+ years' relevant industry experience


About State Street:

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients. We make all efforts to create a great work environment, with competitive and comprehensive benefits packages, flexible work programs, and development opportunities. We value diversity, inclusion, and social responsibility, and we are committed to creating an inclusive environment where everyone can thrive and reach their maximum potential.

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