Restaurant Operations Manager

3 weeks ago


St Louis, Missouri, United States HireUp Talent Full time
About the Role

As a key member of HireUp Talent's team, we are seeking an experienced Restaurant Operations Manager to oversee the daily operations of our restaurant. This is an excellent opportunity for a motivated individual who can lead, manage, and drive sales growth while maintaining exceptional Guest service standards.

The successful candidate will be responsible for executing operational strategies that meet or exceed established performance targets, including sales, profits, and Guest satisfaction metrics. They will work closely with our District Manager to develop and implement local store marketing plans, analyze data, and make informed decisions to optimize business results.

This role requires strong leadership skills, with the ability to train employees on providing high-level Guest service, resolving complaints, and meeting service times and company targets. The ideal candidate will also have experience in managing labor efficiency, cash/security issues, and government agency inspections.

A competitive salary of $65,000 - $85,000 per year reflects the importance of this role in driving business success.

Responsibilities
  • Sales and Profits:
    • Meet budgeted sales and controllable costs targets by reviewing inventory, reconciling orders/invoices, and analyzing data to develop plans to resolve unfavorable trends.
    • Develop sales-building strategies to increase restaurant profitability and collaborate with the District Manager to execute local store marketing plans.
    • Control all aspects of P&Ls, identify areas for improvement, and develop action plans to address any discrepancies.
  • Guests (Guest & Restaurant Operations):
    • Train employees on responding to Guest complaints and providing exceptional service while meeting Guest service times and company targets.
    • Review Guest feedback metrics, identify areas for improvement, and develop plans to increase Guest satisfaction.
    • Ensure company standards for product quality and safety are consistently met and maintain a clean work environment.
    • Implement safety guidelines and practices, ensuring they are followed through at all levels in the restaurant.
  • People Management:
    • Determine staffing requirements, ensure accurate hiring processes, and staff shifts at the right levels.
    • Ensure restaurant personnel are trained to execute products to company standards and utilize restaurant systems to provide consistent operations and Guest satisfaction.


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