Service Advisor

3 weeks ago


Vancouver, Washington, United States Gaynors Automotive Full time
Job Title: Service Advisor

Gaynors Automotive is a premier facility with a rich history of serving the Clark County area since 1986. We have earned numerous awards and top ratings from customer reviews on various platforms.

Key Responsibilities:
  • Provide exceptional customer service by greeting customers professionally and promptly, both in person and over the phone.
  • Accurately identify and verify customer service needs by inspecting vehicles and referring to service history.
  • Recommend services based on knowledge and clearly communicate additional recommendations from technicians to customers.
  • Promote the sales of services, parts, and accessories by demonstrating product knowledge and associated service requirements.
  • Provide accurate quotes, including cost and time of completion, and update customers on service status throughout the day.
  • Follow proper procedures when cashing out customer tickets, including reviewing completed multi-point inspections and explaining applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
  • Track new returns, core returns, and warranty parts for individual customers.
Benefits:
  • Competitive bi-weekly pay
  • Tuition reimbursement up to $3,000 annually
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance (effective 1st of the month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement
Requirements:
  • High school diploma or equivalent
  • Prior experience as a Service Advisor is helpful but not required
  • Professional appearance and ability to work in a process-driven environment
  • Valid Washington driver's license or obtain one within 30 days of hire date
  • Ability to work a minimum of five days per week

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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