Sales Associate III

1 day ago

Brighton, Colorado, United States Coach Full time
Job Summary

As a Sales Associate III at Coach, you will be an integral part of the store's overall success and efficiency. You will be responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

Key Responsibilities

Understand organizational objectives and make decisions that align with Company priorities
Take ownership and be committed to delivering results, while remaining actively aware of personal and store metrics; and create personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach's Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross-selling skills and abilities
Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs
Sensitive to customers' needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach's tools and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution oriented; is adaptable and flexible to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times

Operations

Ensures all daily tasks are completed without negatively impacting the store's overall performance
Maintains a clean and organized store environment, including visual merchandising and inventory management
Participates in visual merchandising and inventory management to ensure a visually appealing and well-stocked store environment
Maintains a high level of product knowledge and stays up-to-date on new products and promotions
Provides excellent customer service and responds to customer inquiries in a timely and professional manner
Collaborates with the management team to achieve sales goals and objectives
Participates in store events and promotions to drive sales and increase customer engagement
Maintains a positive and professional attitude, even in challenging situations
Adheres to Coach's policies and procedures, including those related to customer service, sales, and operations
Maintains confidentiality and handles sensitive information with discretion
Performs other duties as assigned by management

Requirements

High school diploma or equivalent required
1-2 years of retail sales experience preferred
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and adapt to changing priorities
Strong product knowledge and ability to learn new products and promotions
Ability to work a flexible schedule, including evenings and weekends
Physical ability to stand for long periods of time and lift up to 25 pounds
Ability to maintain a high level of energy and enthusiasm, even in challenging situations
Strong problem-solving and analytical skills
Ability to work effectively in a team environment and build strong relationships with colleagues and customers
Ability to maintain a high level of professionalism and integrity, even in challenging situations

What We Offer

Competitive hourly rate
Opportunities for career advancement and professional growth
Comprehensive benefits package, including medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Discounts on Coach products and services
Access to exclusive employee events and promotions
Opportunities for professional development and training
A dynamic and supportive work environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service and driving sales results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you

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