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Domestic Customer Service Representative Intern
2 months ago
We are seeking a highly motivated and detail-oriented Domestic Customer Service Representative Intern to join our team at Gowan Company. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service to our domestic customers, ensuring timely and accurate order fulfillment, and collaborating with internal stakeholders to drive business growth.
Key Responsibilities:- Control all phases of customer orders, including receiving and entering orders, printing bills of lading and invoices.
- Organize stock transfers and receive goods in our E1 ERP System.
- Work with our 3PL provider to find the best transportation method and/or carriers directly.
- Recommend appropriate stocking levels at warehouse locations.
- Perform monthly reconciliation of warehouse inventories in a timely manner.
- Communicate with sales representatives on customer calls, product moves, etc.
- Track product managers' special programs.
- Provide support to the customer service team and back up during lunch hours and high peak times.
- Work on special projects as needed.
- Strong computer skills to enable mastery of our E1 computer system and other business software.
- Strong oral and written communications skills.
- Demonstrated ability to manage simultaneous urgent tasks.
- Willingness to work with a wide range of people.
- Highly organized, self-directed, and motivated individual.
- Positive attitude for learning and improving processes.
- Bachelor's degree in Business Administration, Supply Chain Management, Applied Business Economics, or Operations Management.
- Experience in ERP, POS, or logistical work.
Gowan Company is a family-owned organization based in Yuma, Arizona. We are a leading provider of fresh produce to the U.S. market, and our team is dedicated to delivering exceptional customer service and driving business growth.
