Warehouse Operations Director
7 days ago
LeaderPromos Marketing Agency is seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our Customer Experience Center, ensuring that our customers receive the highest level of service and satisfaction.
Key Responsibilities:
- Develop and implement operational strategies to improve efficiency, productivity, and customer satisfaction.
- Manage and lead a team of 30-35 employees, providing guidance, coaching, and development opportunities to ensure their success.
- Establish and maintain quality standards for all products and services, ensuring that they meet or exceed customer expectations.
- Develop and implement policies, procedures, and training programs to maximize employee productivity and performance.
- Collaborate with cross-functional teams to ensure seamless execution of projects and initiatives.
Requirements:
- Bachelor's degree in supply chain management, project management, business, or related field.
- Minimum 10 years' experience managing a non-exempt workforce in manufacturing, fulfillment, supply chain operations, or warehousing.
- Minimum 10 years' senior management experience preferably in manufacturing, fulfillment, supply chain operations, or warehousing.
Preferred Qualifications:
- Proven track record of improving operational efficiency and reducing costs.
- Experience with inventory management, warehouse management, and supply chain management software.
- Strong leadership and communication skills, with the ability to motivate and develop employees.
Physical Requirements:
- Regularly required to talk and hear.
- Frequently required to stand, walk, climb, balance, stoop, kneel, crouch, reach, push, pull, lift, finger, grasp, feel, and use repetitive motion.
- Occasionally but regularly sit at a desk, and use a computer monitor and keyboard.
Why Join LeaderPromos Marketing Agency?
We are a dynamic and growing company that values innovation, teamwork, and customer satisfaction. As a Director of Operations, you will have the opportunity to make a meaningful impact on our business and contribute to our mission of delivering world-class customer experiences.
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