Senior Manager of Managed Services

3 days ago

Terre Haute, Indiana, United States Blue Signal Search Full time
Manager of Managed Services

Blue Signal Search is seeking a seasoned professional to lead our client's Managed Services division. As a Manager of Managed Services, you will be responsible for overseeing the strategy, implementation, and growth of our MSP division.

Key Responsibilities:
  • Lead and mentor a team of Managed Services professionals, fostering a culture of collaboration, accountability, and continuous improvement.
  • Execute solutions that meet client needs, resolve issues, and ensure SLAs are met or exceeded.
  • Continuously assess and enhance service quality and efficiency.
  • Build and maintain strong relationships with clients, serving as the primary point of contact for managed services inquiries and escalations.
  • Collaborate with sales and account management teams to identify opportunities for upselling and cross selling services.
  • Provide technical guidance to the team and assist in complex problem-solving.
  • Monitor financial performance, identify cost-saving opportunities, and drive revenue growth.
  • Maintain accurate documentation of managed services processes, procedures, and configurations.
  • Generate regular reports on service performance and KPIs for senior management.
Requirements:
  • 5-10 years of experience in managed services, telecom, or a similar role.
  • Must have a proven track record of growing an MSP (100+ customers).
  • Prior experience acquiring/integrating other MSPs into existing client base, a plus.
  • Strong leadership skills with the ability to lead and coach a team.
  • Background or familiarity with ConnectWise, ITGlue, Axcient, Veeam, Office 365, VMware, Cisco, Meraki, NetSapiens, preferred.
  • In-depth technical knowledge of telecom infrastructure and networking technologies.
  • Financial acumen and budget management experience.
  • Ability to work in a fast-paced, dynamic environment with excellent communication and client-facing skills.

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