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Pharmacy Operations Manager

2 months ago

Kokomo, Indiana, United States Kroger Full time
Position Overview

As a key player in our pharmacy department, you will be responsible for delivering an exceptional customer experience by implementing the Customer 1st strategy. Your leadership will inspire associates to provide outstanding service, ensuring our customers feel valued and welcomed.

Key Responsibilities

Establish and uphold a safe and clean environment that encourages customer loyalty. You will:

  • Achieve departmental sales and profit objectives while managing quality assurance standards and expenses.
  • Schedule and staff technicians effectively to meet business demands.
  • Oversee all departmental functions, duties, and activities.
  • Exemplify the company's core values: respect, honesty, integrity, diversity, inclusion, and safety.
Minimum Qualifications
  • Bachelor's Degree in Pharmacy.
  • Current state pharmacist licensure in good standing.
  • Ability to manage stressful situations effectively.
  • Basic math skills (counting, addition, and subtraction).
  • Strong oral and written communication skills.
Preferred Qualifications
  • One year of retail pharmacy experience.
  • Proficiency in a second language (speaking, reading, and/or writing).
  • Ability to accurately fulfill customer prescription needs.
  • Provide patient counseling and pharmaceutical care.
  • Ensure compliance with all local, state, and federal regulations, including HIPAA.
  • Maintain a professional image through personal appearance and conduct.
  • Develop a thorough understanding of the trade area, its customers, and competitors.
  • Create a positive image for the pharmacy department through excellent service and cooperation.
  • Monitor inventory levels, security, sanitation, and proper operation of equipment.
  • Maintain accurate records for controlled substances and pharmacy products.
  • Utilize accuracy tools effectively to ensure precision in dispensing.
  • Establish and maintain necessary record-keeping practices for compliance.
  • Ensure a clean and organized work environment.
  • Handle product returns in accordance with company policy.
  • Maintain all pharmacy equipment in working condition.
  • Organize policy manuals and ensure staff familiarity with their use.
  • Ensure proper signage is displayed in all necessary areas.
  • Commit to continuous personal and professional development in pharmacy skills.
  • Perform essential job functions with or without reasonable accommodation.