Helpline Advocate

Join YWCA Central Massachusetts as a Helpline Advocate and make a meaningful impact in the lives of those affected by domestic violence.

We are seeking a highly motivated and empathetic individual to provide crisis counseling, guidance, and support to program participants through our 24-hour helpline and chat line. As a Helpline Advocate, you will assess participants' needs, provide referrals, and offer assistance in filing for restraining orders, injunctions, and other petitions.

• Assess participants' needs and provide empowerment-based crisis counseling, guidance, and emotional support.
• Answer the crisis hotline and provide callers with information, referrals, and support.
• Assist participants with the development and implementation of a safety plan.
• Provide information on the dynamics of domestic violence and offer empowerment-based counseling in individual or group settings.
• Support and advocate for victims at any stage in the criminal justice system.
• Assist with filing for compensation claims and provide referrals to community resources.
• Maintain and report statistical measurements as required.
• Adhere to the Program's policies and procedures.

• Two years minimum experience in domestic violence intervention and prevention preferred.
• Bi-lingual English/Spanish required.
• Knowledge of domestic violence and related issues such as substance abuse and mental health.
• Experience working with diverse populations.
• Demonstrated ability to work cooperatively with other professionals and team members.
• Ability to maintain professional boundaries and client confidentiality.
• Empathetic, non-judgmental, and active listening skills.
• Ability to assess and intervene in crisis situations.
• Excellent written and oral communication skills.
• Organized; innovative.
• Knowledge of community resources.
• Excellent computer skills required.
• Valid Massachusetts driver's license.

As a Helpline Advocate at YWCA Central Massachusetts, you will have the opportunity to make a meaningful difference in the lives of those affected by domestic violence. We offer a competitive salary, comprehensive benefits package, and a supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about making a difference and have the skills and experience required for this role, please submit your application.