Store Operations Manager

4 weeks ago


Hyattsville, Maryland, United States Royal Farms Full time
Job Description

The Shift Leader is a key member of the store leadership team, responsible for ensuring the smooth operation of the store during their shift. This includes managing store-level tasks, supervising team members, and maintaining high standards of customer service and store appearance.

Key Responsibilities
  • Lead by example, demonstrating a positive attitude and a commitment to excellence in customer service and store operations
  • Supervise and train team members to ensure they have the skills and knowledge needed to perform their duties effectively
  • Manage store-level tasks, including food preparation, point of sale, customer service, and general housekeeping
  • Ensure compliance with Royal Farms' policies, procedures, and systems
  • Complete side work as required, including cleaning, dusting, sweeping, mopping, and emptying trash
  • Support and follow all safety and security initiatives
  • Operate the point of sale (POS) and maintain proper cash controls
  • Provide leadership to team members to ensure a pleasant customer service experience
Requirements
  • Be at least 18 years old
  • Have consistently demonstrated strong leadership skills
  • Understand that their success depends on their team's success
  • Possess strong written, verbal, and interpersonal communication skills
  • Possess strong supervisory and organizational skills
  • Have at least 6 months' food service/retail management experience
  • Have earned a high school diploma or GED
  • Be ServSafe Certified currently or be able to become ServSafe Certified and maintain the certification
  • Be able to lift and carry 50 lbs

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