Honda Express Service Advisor
2 weeks ago
We are seeking a highly skilled and customer-focused Honda Express Service Advisor to join our team at Honda and Toyota of Seattle. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring timely and accurate vehicle repairs, and maintaining a high level of customer satisfaction.
Responsibilities:- Customer Service: Greet customers promptly, obtain vehicle information, and report all vehicle symptoms as described by the customer.
- Service Coordination: Determine and recommend needed maintenance based on age, mileage, and history of the vehicle, prepare a complete and accurate estimate of the cost of labor and parts, and establish follow-up time.
- Communication: Monitor the progress of each vehicle throughout the day, update customers frequently, and verify that the final invoice reconciles with the work performed on the car repair order.
- Customer Education: Explain all completed work and charges to the customer.
- Experience: Proven record of achieving exceptional customer satisfaction, experience as an Automotive Service Advisor, Assistant Lane Manager, or Service Consultant is a must.
- Skills: Friendly and enthusiastic attitude, ability to work in a fast-paced environment, and personal and professional integrity.
- Education: High school diploma or equivalent required.
- Competitive Salary: $20.00-$25.00 per hour.
- Benefits Package: 4/11 scheduling, medical/dental insurance, paid time off, paid holidays, 401k retirement plan, and company match 401k program.
We are a one-price dealership, committed to making purchasing a vehicle simple. Our goal is to invest in our community and our coworkers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Honda Parts Associate
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