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Customer Service Representative
2 months ago
About the Role:
The Customer Service Representative ensures proper ticket handling and guest payments while delivering service that exceeds our customer/client expectations. This role is responsible for taking payments and assisting guests as they enter or exit the property.
Key Responsibilities:
- Greet arriving and departing guests in a friendly and courteous manner.
- Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary.
- Issue and/or collect visitor parking tickets.
- Match visitor ticket to parking rate schedule; collect proper payment from visitors and distribute correct change.
- Complete lost ticket forms when original tickets cannot be located.
- Complete shift/daily reconciliation of receipts, cash, and charges; accurately account for all funds within cashier drawer.
- Perform revenue drops following specific location procedures.
- Maintain a clean, orderly, and safe work area in and around the cashiers booth.
- Answer the phone in a prompt and courteous manner, when required.
- Immediately report any accidents, incidents, or safety concerns to Operations Manager or Shift Lead.
- Communicate professionally at all times with guests, client, and teammates.
Requirements:
- At least 18 years of age.
- Basic math skills.
- Excellent customer service and communication skills.
- Ability to verbally communicate with guests.
- Previous customer service experience, preferred.
What We Offer:
- Medical benefits.
- Dental benefits.
- Vision benefits.
- Life and Disability benefits.
- 401K benefits.
