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Shift Leader
2 months ago
Job Title: Shift Leader - Team Excellence
Job Summary:
We are seeking a highly motivated and experienced Shift Leader to join our team at T Mart. As a Shift Leader, you will be responsible for leading a team of employees to deliver exceptional customer service and ensure the smooth operation of our restaurant.
Key Responsibilities:
- Lead a team of employees to deliver exceptional customer service and ensure the smooth operation of the restaurant.
- Ensure that all employees are trained and equipped to handle customer complaints and concerns in a professional and courteous manner.
- Monitor and maintain high standards of cleanliness and organization in the restaurant.
- Manage inventory and supplies to ensure that the restaurant is well-stocked and that waste is minimized.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless communication and coordination.
- Conduct regular team meetings to discuss goals, progress, and any issues or concerns.
- Provide coaching and feedback to employees to help them improve their performance and achieve their goals.
- Ensure that all employees are aware of and comply with company policies and procedures.
- Manage employee schedules and time-off requests to ensure adequate coverage and minimize overtime.
- Monitor and analyze sales data and customer feedback to identify areas for improvement.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 2 years of experience in a leadership role in the food service industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A comprehensive training program to help you succeed in your role.
