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Customer Support Specialist

1 week ago

Miami, Florida, United States Banfield Full time
About the Role

We are seeking a skilled Customer Support Specialist to join our team, providing exceptional service to clients through telecommunications and web support. This role involves resolving client issues, recommending products and services, and contributing to team efforts.

Key Responsibilities
  • Resolve client problems by determining the cause and selecting an appropriate solution
  • Recommend potential products or services by analyzing client needs
  • Manage high-volume incoming client requests via telephone, email, and web chat
  • Contribute to team effort by accomplishing related results
Requirements
  • Associates degree preferred, or equivalent combination of education, training, and experience
  • Minimum one year of relevant customer service and/or call center experience
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong client contact handling skills and active listening
Work Environment

Banfield Pet Hospital is committed to a diverse work environment where all individuals are treated with respect and dignity. We are a drug-free, smoke-free, equal opportunity employer.