Customer Service Ambassador

5 days ago


Red Bluff, California, United States Taymax Group Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at Taymax Group.

Job Summary

This role will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Main Responsibilities
  • Greet members, prospective members, and guests with a friendly demeanor and provide exceptional customer service.
  • Handle front desk activities, including answering phones, checking members into the system, taking prospective members on tours, and signing up new members.
  • Facilitate updates to member accounts and respond to questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club by completing daily assigned tasks, helping with priority cleaning lists, and performing walk-around and bathroom checks.
Requirements
  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are a must.
  • Able to work independently and as part of a team.
  • Positive attitude and passion for fitness and health.
  • Exceptional customer service skills.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
Estimated Salary: $16.00 - $16.50 per hour

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