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Delivery Excellence Lead

2 months ago

Cincinnati, Ohio, United States Wipro Full time
Job Description

Role Purpose

The purpose of this role is to drive and improve delivery for mega-gamma/key growth accounts by providing innovative solutions through automation and next-generation technologies, ensuring the right talent supply chain to enhance customer satisfaction and lead organic growth.

Key Responsibilities

  • Delivery Management
    • Ensure seamless delivery of projects in a Mega-Gamma/Key Growth Account
    • Drive and deploy account/project delivery structure by evaluating the budget, costs, risks, and staffing requirements
    • Ensure 100% compliance to Project SLAs, information security protocols, etc. (all customer's contractual obligations)
  • Client Relationship Management
    • Engage with clients to opportunities to deploy multiple solutions within/across SLs to create a stronger value proposition for clients and enhance share of business
    • Conduct regular customer connects (meetings/visits/video-conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customer's current and future needs and seek feedback to improve delivery methodology/timelines/resource allocation
  • Delivery Governance
    • Review MIS and reports to monitor and track overall project/account delivery management
    • Conduct periodic reviews with the team (DM's/PM's) on operational, quality, and fulfillment parameters and new idea generation & its implementation on existing projects
  • Operational Excellence Automation Focus
    • Drive automation charter and related initiatives in an account
    • Develop, drive, and deploy automation-led solutions and service improvements to deliver value-added services to the customers thereby driving customer's business forward
  • Innovation Focus
    • Deploy new ways of working (Agile, DevOps, etc.) on the projects to improve quality, delivery speed, and productivity parameters
    • Drive value adds and BVMs; showcase them to customers in MRM & QBR to drive growth
  • Capability Development and Talent Pipeline Creation
    • Spearhead quarterly demand forecasting and resource planning aligned to requirements of the account/projects
    • Create and deploy a workplan to fulfill the required demand from all the talent channels including external (lateral, contractors, etc.) hiring in coordination with WMG/CWMG and Talent Acquisition team
  • Talent Management
    • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
    • Build an internal talent pool and ensure their career progression within the organization
  • Performance Management
    • Set goals for the team, conduct timely performance reviews, and provide constructive feedback to own direct reports
    • Ensure that the Performance Nxt is followed for the entire team
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team

Requirements

This role requires a strong background in delivery management, client relationship management, and talent management. The ideal candidate should have experience in driving delivery excellence, innovation, and operational excellence in a similar role.

What We Offer

Wipro offers a competitive salary, benefits, and opportunities for growth and development. We are an equal opportunities employer and welcome applications from diverse candidates.