Hannaford To Go Supervisor

Job Summary:

The Hannaford To Go Supervisor is responsible for leading the Hannaford To Go team and ensuring an efficient department to meet all customer needs. They are responsible for keeping all associates on task, collaborating with the Assistant Store Manager to address coaching needs, and celebrating department successes with associates.

Key Responsibilities:

• Lead the Hannaford To Go Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Lead and ensure that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.
• Maintain accurate records and assist in making sure all yearly certifications are up to date.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering and business information systems.
• Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs.
• Use good judgement in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time teaching on Shopping or Expediting process issues.
• Provide feedback to Assistant Store Manager on associate performance or behavior issues.
• Lead training and developing associates to meet department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies, established standard practices and legal requirements.
• Perform all other duties and projects as assigned.

Requirements:

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements for the Hannaford To Go Service.
• A high school graduate or equivalent preferred.

Physical Requirements:

We care about our associates, so we want to be clear on some of the physical requirements of this role.

• Perform repetitive hand and arm motions while standing/walking during the majority of the shift.
• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
• Push or pull up to 75 pounds on occasion.
• Work in and out of inclement weather when necessary.
• Gather up to five shopping carts and push them to designated areas.
• Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, shellfish, house plants/flowers and household cleaners.
• Have sufficient visual acuity to read the shopping device display screen as well as check identification cards, checks, invoices, and other written documents.