Healthcare Representative

4 weeks ago


Miramar, Florida, United States RemX Full time

Job Title: Bilingual Healthcare Representative

Job Summary: We are seeking a highly motivated and customer-focused Bilingual Healthcare Representative to join our team at RemX. As a Bilingual Healthcare Representative, you will be responsible for providing exceptional service to our members, responding to their inquiries, and resolving their issues in a timely and professional manner.

Responsibilities:

  • Respond to and resolve member inquiries and issues via phone and email
  • Provide education and status on previously submitted documents and requests
  • Meet performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance
  • Self-motivated with the ability to overcome objections and establish a book of business through empathy and good listening

Requirements:

  • 1 year of customer service experience with the same company
  • Call center experience is a plus
  • Excellent communication and multi-tasking skills
  • Previous sales or benefits experience is ideal
  • High school diploma
  • Goal-driven and detail-oriented
  • Ability to clear background check

About RemX: RemX is the professional staffing division of EmployBridge, America's Leading Workforce Specialist. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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