Optical Advisor

Job Title: Optical Advisor

At EssilorLuxottica, we're passionate about delivering exceptional vision care to our customers. As an Optical Advisor, you'll play a vital role in creating a seamless and personalized experience for our patients.

Key Responsibilities:

• Deliver exceptional customer service, ensuring all patients receive the highest quality optometric care.
• Integrate the Brand Story and execute the patient experience/behaviors flawlessly.
• Work closely with the doctor and retail functions to ensure seamless communication and execution.

Major Duties & Responsibilities:

• Greet customers promptly and provide a friendly and courteous experience.
• Explain all required paperwork, tests, products, and services to patients.
• Review prescriptions and patient information carefully, identifying special needs and consulting with Optician, Managing Doctor, or Retail Management when necessary.
• Show patience and courtesy to indecisive or difficult customers and patients.
• Perform work accurately and thoroughly despite time pressure and customer volume.
• Identify situations involving unsatisfied customers and act quickly for resolution.
• Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.
• Place contact lens orders, process shipments, and properly submit invoices for payment.
• Operate the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operate the POS system, collecting proper payment following company security procedures and retaining proper change for various transactions.
• Explain One Hour processing and expected delivery times to customers.
• Take pride in the appearance of the store and ensure visual displays are in accordance with Company provided guidelines.
• Maintain a safe working environment for all associates/patients.
• Quickly respond to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Retail:

• Demonstrate good product knowledge, taking initiative to accurately describe the features and benefits of various lenses and frames.
• Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs.

Doctor's Office:

• Perform all pre-examination testing with accuracy and attention to detail, explaining all measurements and answering any questions the patient may have.
• Utilize clinical and product knowledge to provide coaching and guidance to patients on the care and handling of contact lenses.
• Responsible for the maintenance and disinfection of contact lens inventory, providing clinical support to the Optometrist as needed.

BASIC QUALIFICATIONS:

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem-solving ability.
• Familiarity with cash register, computers, and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

PREFERRED QUALIFICATIONS:

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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