Front Desk Ambassador

3 days ago


New York, New York, United States Fairfield Inn & Suites by Marriott New York ManhattanDowntown East Full time

Fairfield Inn & Suites by Marriott New York Manhattan/Downtown East is a leader in the hospitality industry, committed to delivering exceptional customer experiences.

Job Summary

We are seeking a Guest Service Agent to join our team As a key member of our team, you will be responsible for providing exceptional customer service to our guests. This includes greeting and registering guests, handling room assignments, and responding to guest requests in a timely manner.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work well under pressure. If you are a team player who is passionate about delivering outstanding customer service, we want to hear from you

Key Responsibilities:

  • Greet and register guests in a friendly and courteous manner
  • Handle room assignments and respond to guest requests in a timely manner
  • Establish methods of payment and verify credit
  • Make and confirm reservations
  • Compute bills, collect payments, and make change for guests
  • Transmit and receive messages using telephones or the PMS system
  • Respond to guest requests in a timely manner
  • Receive and resolve guest complaints, elevating to supervisor if necessary
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms
  • Perform bookkeeping activities, such as balancing accounts and conducting audits
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • Follow sustainability guidelines and practices related to HHMs EarthView program
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
  • Ensure overall guest satisfaction

Salary: $19-20 per hour

Benefits: Competitive salary, opportunities for growth and development, and a dynamic work environment


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