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Guest Services Team Leader

2 months ago

Asheville, North Carolina, United States Biltmore Farms, LLC Full time
Position Overview

This role is temporarily available due to the impending closure of the DoubleTree by Hilton-Asheville Biltmore location for a future redevelopment initiative.

Join Biltmore Farms and be a part of a legacy of exceptional hospitality.

What Makes Our Front Office Team Special?
  • Starting salary of $17.00 per hour
  • Comprehensive health, dental, and vision coverage
  • Engaging wellness program with an annual bonus potential of up to $600
  • 401K retirement savings plan with employer contributions
  • Exclusive discounts on Hilton brand accommodations for you and your family
  • Monthly YMCA membership discount
  • Generous parental leave benefits
  • Paid time off and recognized holidays
  • Supportive and welcoming workplace culture
  • Opportunities for professional growth and advancement
  • Dynamic employee events and activities

Key Responsibilities of the Guest Services Team Leader:

  • Overseeing Front Desk personnel to ensure smooth operations during your shift
  • Creating and sharing daily sales strategies to maximize hotel occupancy
  • Providing training and support to staff for outstanding guest experiences
  • Communicating effectively to give clear guidance to team members
  • Resolving guest and team member concerns creatively
  • Managing front desk operations and addressing emergencies as they arise
  • Greeting guests with a warm and friendly demeanor

Additional Responsibilities:

  • Assisting with guest relocations when necessary
  • Forecasting daily arrivals and departures
  • Performing other duties as assigned

Essential Skills:

  • Basic mathematical skills for hotel operations
  • Proficient in English for effective communication
  • Exceptional customer service and conflict resolution abilities
  • Familiarity with hotel property management systems
  • Strong interpersonal skills to enhance guest satisfaction
  • Ability to thrive under pressure

Education & Experience Requirements:

A minimum of two years in hospitality or customer service is preferred, along with an Associate's degree.

Physical Demands:

Finger dexterity, grasping, writing, standing, sitting, walking, visual acuity, and occasional lifting of up to 40 pounds.

Pre-Employment Considerations:

Final hiring decisions will be made in accordance with applicable laws following criminal history disclosure and screening.

Notice: Employment eligibility verification is required in compliance with federal regulations.