Ostomy Care Specialist

4 weeks ago

Minneapolis, Minnesota, United States Coloplast Full time

Job Summary

The Coloplast Consumer Advisor is responsible for providing support and education to end-users and caregivers with Coloplast products and services. This role requires a high level of subject matter expertise to provide accurate and timely responses to consumer inquiries.

Main Responsibilities

  • Respond to consumer inquiries and concerns via phone, email, and letters in a prompt manner.
  • Acquire and demonstrate subject matter expertise to provide responses regarding product application and problem resolution.
  • Document each end-user program enrollment in Coloplast systems per standard department procedures.
  • Communicate with end-users about intimate healthcare issues and anatomical functions in a mature and consultative manner.
  • Utilize available resources to stay current with industry developments and competitor's products, services, and business activities.
  • Communicate and work as a team with other members of the consumer care team to ensure excellent service.
  • Complete monthly activity goals.

Requirements

  • Self-driven, to-the-point communicator.
  • Highly structured approach with attention to detail and proper documentation of all work.
  • Excellent verbal and written communication skills.
  • Intermediate computer skills in MS Excel, PowerPoint, and Word.
  • Critical thinking and problem-solving skills.
  • Patient, empathetic, and able to utilize the telephone effectively as a customer relations tool.
  • Able to work well in cross-functional teams, independent, yet a team player.
  • Passionate about identifying the correct solution and improving the end-user's quality of life.
  • Ability to travel (approximately 10%).

Preferred Qualifications

  • Associates or Bachelor's degree and/or a combination of at least 1 year healthcare customer service/sales experience.
  • Spanish fluency (verbal and written).
  • Experience in a call center environment.
  • Healthcare industry experience.
  • Ability to explain medical processes and procedures while giving clear, concise, step-by-step direction over the phone.

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