Case Manager III

3 days ago

SaintBauzilledePutois, Occitanie, United States SOCIETY OF ST VINCENT DE PAUL SOUTH PINELLAS INC Full time
Job Title: Case Manager III

Job Summary:

The Case Manager III provides assessment, monitoring, planning, linkage, and advocacy for the most appropriate services for individuals and families enrolled in rapid rehousing services. The successful candidate will possess a clear understanding of the service delivery system and the resources available for individuals and families experiencing homelessness.

Key Responsibilities:

  • Screening households to determine and document eligibility.
  • Assessment of the individual and other family members of their strengths, needs, abilities, and preferences to assist in the development of housing goals.
  • Developing a Housing Stability Plan, addressing crisis intervention, potential barriers, housing identification, move-in, self-sufficiency, and budget for each household within one week of entry into the program.
  • Monitor progress daily and maintain accurate documentation of progress towards goals and services provided.
  • Monitor participants' housing stability and be available to resolve crisis, at a minimum during the time rapid-rehousing assistance is provided.
  • Work directly with the Coordinated Entry System.
  • Providing referrals and facilitating access to services and community resources as needed.
  • Providing on-going risk assessment and safety planning.
  • Conduct home visits.
  • Responsible for collecting all necessary documentation for client files according to established guidelines.
  • Process requests for rental assistance, application fees, and other forms of assistance.
  • Utilize HMIS and coordinate with the Coordinated Entry System.
  • Attends regular meetings of RRH providers.
  • Adheres to countywide RRH policies and procedures.
  • All other duties as assigned.
  • Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process.
  • Mission-driven attitude supplemented with integrity and passion.
  • Adherence to the highest ethical standards, personally and professionally.
  • A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
  • Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values.

Requirements:

  • Able to speak, write, and understand English.
  • Possess basic computer skills.
  • Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups.
  • Flexible work schedule including evenings, nights, weekends, and holidays.
  • Ability to set appropriate limits, work under deadlines, and multi-task.
  • Ability to organize, prioritize, self-motivate, and deliver results.
  • Excellent communication and listening skills.
  • Possess strong work ethics.
  • Successfully pass Law Enforcement background screening.
  • Valid Florida driver's license if driving an agency vehicle or a personal vehicle for company business.
  • Must have reliable transportation.
  • Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process.
  • Mission-driven attitude supplemented with integrity and passion.
  • Adherence to the highest ethical standards, personally and professionally.
  • A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
  • Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values.
  • Knowledge in harm reduction, motivational interviewing, and trauma-informed care.
  • Abide by regulatory requirements of all rapid-rehousing funding streams and on the ethical use and application of program's financial policies.

Preferred Qualifications:

  • Have knowledge of homelessness, severe and persistent mental illness, and substance abuse.
  • Knowledge of resources in the community available for the homeless population.
  • Knowledge of wrap-around services and providers within CoC.
  • Ability to form partnerships in the community and seek out community resources.
  • Strong organizational, time management, and data management skills.
  • Proven ability to work effectively both individually and as part of a team.
  • Ability to multi-task and problem solve under pressure.
  • Ability to provide customer service to difficult populations.
  • Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers in order to provide wrap-around services.
  • Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations.
  • Ability to make appropriate and time-related services and supports available to families and individuals to allow them to stabilize quickly in permanent housing.

Education and Experience:

  • This position requires a minimum of a bachelor's degree in social work or related field.
  • Minimum 2-years' experience serving homeless or at-risk families and/or individuals in crisis.
  • Must be familiar with a multitude of wrap-around services and providers within the CoC.
  • Must be able to comply with complex governmental regulations, policies, and procedures and demonstrate thorough document compliance efforts and activities.
  • Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook.
  • Knowledge of RRH Standards preferred (HPRP, Emergency Shelter Grant (ESG), CoC, Grant Per Diem (GPD), etc.).

Work Environment:

The work environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as-needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.

Equal Opportunity Employer:

St. Vincent de Paul CARES is an Equal Opportunity Employer.

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