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Medical Receptionist

2 months ago

Peoria Illinois, United States OSF HealthCare Full time

Job Summary:

The Front Office Assistant provides exceptional customer service throughout their interaction with patients, families, and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment.

This creates an excellent first impression of OSF's services to patients, families, and other external customers over the phone or in person.

The Front Office Assistant performs a variety of administrative duties in a medical practice front office and adheres to department guidelines for scheduling and registration.

They work collaboratively with patients, providers, office staff, and insurance companies to ensure that patient needs are met.

The Front Office Assistant communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Key Responsibilities:

  • Provide exceptional customer service to patients, families, and their support systems.
  • Perform a variety of administrative duties in a medical practice front office.
  • Communicate with insurance companies to determine patient benefits and complete prior-authorizations.
  • Responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.
  • Work collaboratively with patients, providers, office staff, and insurance companies to ensure that patient needs are met.

Requirements:

  • Education - High school or GED equivalent.
  • Customer service experience.
  • Typing, filing, telephone skills.
  • Basic Microsoft application basic proficiency.
  • Excellent Customer Service skills.

Preferred Qualifications:

  • Basic knowledge of medical terminology, ICD-10 and CPT codes.
  • Electronic Medical Record experience.

OSF HealthCare is an Equal Opportunity Employer.