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Motel Guest Services Associate

2 weeks ago

Hampton, New Hampshire, United States Lupoli Companies Full time

About Us:

Mainsail Motel and Cottages is a family-friendly, owner-operated resort that prides itself on its warm hospitality and commitment to providing exceptional guest experiences.

Job Description:

The Resort Front Desk Agent will be responsible for creating memorable moments for our guests by delivering world-class customer service, handling all aspects of the front desk operations, and ensuring seamless guest experiences.

Responsibilities:

  • Welcome guests warmly and ensure their needs are met
  • Manage reservations, check-ins, and check-outs with precision
  • Provide personalized recommendations for local attractions and amenities
  • Anticipate and address guest concerns proactively
  • Collaborate with team members to ensure efficient operations

Qualifications:

  • Previous experience in a similar role is desired
  • Exceptional communication and problem-solving skills
  • Ability to work under pressure and adapt to changing circumstances
  • Proficiency in using industry-standard software
  • Strong analytical and organizational skills