Customer Service Representative
3 weeks ago
The core responsibility of this position is to provide exceptional customer service to current and future clients for Sika AG's buildings and parking refurbishment team.
Key Responsibilities:- Order Management: Place and consolidate customer orders, arrange for delivery via customer preferences, and maintain updated pricing to ensure invoicing accuracy.
- Customer Communication: Respond to customer inquiries quickly and accurately via phone or email, and communicate order status to customers in a timely manner.
- Problem Resolution: Process RMAs, credits, and rebills within required timeframes, and assist other customer service representatives as needed.
- Relationship Building: Attend regional meetings to increase relationships with sales personnel and enhance customer satisfaction.
- Experience: Minimum 5 years of customer service experience in a similar industry.
- Technical Skills: Excellent computer skills, with knowledge of SAP a plus.
- Soft Skills: Ability to work independently, make decisions, and effectively interact with customers and other departments.
- Organizational Skills: Excellent organizational skills to manage multiple tasks and priorities.
- Competitive Benefits: Health insurance available day one, 401k with 5% company match, bonuses, year-end profit-sharing bonus, paid time off, and educational assistance.
- Meaningful Work: Sika AG's products enhance our surroundings, and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable.
- Company Culture: Sika AG centers work culture around entrepreneurship, where individuals have the power to make decisions, learn from mistakes, and define their career.
- Community Involvement: Sika Corporation takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States.
- Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility.
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