Bilingual Customer Service Representative

2 weeks ago


Auburn, Alabama, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

At The Sherwin-Williams Company, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, answering customer inquiries, and recommending products to meet their needs.

Key Responsibilities:
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Recommend products to customers based on their needs and preferences.
  • Process sales transactions accurately and efficiently.
  • Assist customers in person and over the phone, providing product information and answering questions.
  • Build strong relationships with customers, understanding their needs and preferences.
  • Stay up-to-date with product knowledge, features, and benefits.
  • Meet sales goals and targets, consistently delivering high levels of customer satisfaction.
Requirements:
  • Must be at least 18 years old.
  • Must be legally authorized to work in the country of employment.
  • Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
  • Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications:
  • Valid, unrestricted driver's license.
  • High school diploma or equivalent.
  • Previous experience working in a delivery, retail, or customer service position.
  • Previous experience selling paint and paint-related products.


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