Experience Host

5 days ago


Hazleton, Pennsylvania, United States Gottstein Corporation Full time

Join our dynamic team as a Hospitality Manager at Gottstein Corporation As a key member of our team, you will be responsible for creating a unique and memorable experience for our guests while ensuring efficient management of staff, service, and overall venue atmosphere.

About the Job

This is an exciting opportunity to work in a fast-paced environment where no two days are the same. You will have the chance to develop your skills and knowledge in hospitality management, craft beer, and live music.

Key Responsibilities
  • Guest Experience & Service:
    • Deliver exceptional hospitality and ensure a warm, inviting atmosphere for all guests.
    • Handle guest inquiries, complaints, and feedback promptly and professionally.
    • Develop and implement service standards to create a consistent guest experience.
    • Work closely with bar staff, security, and service teams to maintain high levels of customer satisfaction.
  • Team Leadership & Staff Management:
    • Recruit, train, and manage a motivated hospitality team including bar staff, servers, and support staff.
    • Schedule staff shifts and ensure proper staffing levels for events and peak times.
    • Conduct performance evaluations, provide feedback, and identify training needs.
    • Foster a positive team culture, encouraging collaboration and professional growth.
  • Craft Beer Knowledge & Menu Development:
    • Maintain a strong understanding of craft beer styles, trends, and brewing techniques.
    • Collaborate with the head bartender and kitchen team to curate a beer list that complements the venue's offerings.
    • Engage guests with beer knowledge and recommend pairings or new arrivals.
    • Work with suppliers and local breweries to create exclusive or seasonal beer offerings.

Requirements

  • Proven experience in hospitality or venue management (preferably in a bar, brewery, or music venue setting).
  • Strong leadership skills with the ability to motivate and manage a diverse team.
  • Passion for craft beer and live music, with knowledge of the local beer scene.
  • Exceptional communication and interpersonal skills.
  • Experience managing events, live performances, or other entertainment.
  • Financial acumen, including budgeting, inventory control, and P&L management.
  • Ability to work flexible hours, including nights, weekends, and holidays.

Estimated Salary: $70,000 - $90,000 per year



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