Healthcare Support Specialist
2 weeks ago
Overview:
Are you ready to contribute to a compassionate and innovative healthcare environment at Ohio State University Physicians?
About Us:
With a network of over 100 advanced outpatient facilities, we are dedicated to delivering outstanding patient care while promoting a collaborative workplace. Our team comprises more than 1,800 professionals, including nurses, medical assistants, physicians, advanced practice providers, administrative staff, IT experts, financial analysts, and leaders, all playing vital roles in our mission.
As a member of Ohio State University Physicians (OSUP), you will be a key player in our commitment to enhancing healthcare, education, and professional development.
Our Culture:
At OSUP, we nurture a culture rooted in the principles of inclusion, empathy, authenticity, and perseverance. We unite to support one another and our community.
Our Benefits:
Understanding the importance of diverse options and comprehensive benefit plans, OSUP prioritizes the wellbeing of our staff. We offer a flexible and competitive benefits package, which includes medical, dental, and vision coverage, health reimbursement accounts, flexible spending accounts, and retirement plans. Additionally, we provide an employee assistance program, paid time off, holidays, and a wellness initiative designed to help our employees lead fulfilling lives.
Key Responsibilities:
The Healthcare Support Specialist is tasked with coordinating and delivering patient support services, which include:
- Answering phone calls and directing inquiries
- Welcoming patients and visitors
- Maintaining patient medical records through electronic medical records (EMR) or paper documentation
- Assisting with patient scheduling
- Performing various office tasks
- Processing patient payments as necessary
Qualifications:
- High School diploma or equivalent
- Minimum of one year of experience in customer service
- Strong problem-solving skills and the ability to manage multiple tasks
- Effective communication skills, both written and verbal
- High level of interpersonal skills to handle sensitive and confidential matters while delivering exceptional customer service
Compensation:
USD $23.81 /Hr.
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