Customer Service Specialist

6 days ago


Bend, Oregon, United States Pool Company Full time
Overview

Horizon Distributors, Inc. is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors.

Salary and Benefits

The estimated salary for this role is $20-$25 per hour, with opportunities to earn up to $2,500 through performance bonuses in the summer. Our generous benefit package includes group medical, prescription, dental, vision, and life insurance, as well as a 401(k) plan with company match.

Job Description

As a Customer Service Representative, you will be the face of our sales center and primary point of contact for walk-ins, phone orders, and will-call service. Your goal will be to empower our customers to build, manage, and grow successful landscape businesses by sharing product knowledge, providing recommendations, and demonstrating exceptional service.

  • Eagerly greet walk-in and phone customers, listen to understand their needs, and treat them as business partners.
  • Collaborate with team members and utilize company resources to sell Horizon's value and provide the best service and experience possible.
  • Maintain a clean, well-organized, and well-stocked sales center, assist with receiving, shipping, and general warehouse duties, and perform other duties as assigned.
Requirements
  • Strong customer-service attitude, self-motivation, and attention to detail.
  • Ability to communicate clearly, think critically, and identify solutions to problems.
  • A cooperative and dependable team player with good computer and record-keeping skills.
  • Ability to frequently lift and move items weighing up to 20 pounds and occasionally up to 75 pounds.
  • Possess or obtain forklift certification and meet the minimum age requirement of 18 years old.


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