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Dog Training Assistant

2 months ago

Redondo Beach, California, United States Petco Full time
About the Role

We are seeking a highly motivated and passionate individual to join our team as a Dog Training Assistant. As a key member of our Petco team, you will play a vital role in providing exceptional dog training instruction and customer service to our pet parents.

Key Responsibilities
  • Provide dog training instruction and customer service to pet parents, acting as a subject matter expert for Petco's Positive Dog Training Program.
  • Assist in the achievement of store budgeted sales goals by driving sales and educating store partners.
  • Learn and apply the positive training philosophies of the Petco Positive Dog Training Program.
  • Employ dog training customer engagement and enrollment skills to lead to class enrollment.
  • Ensure a safe dog training environment for pet parents, customers, dogs, and Petco partners.
  • Interact professionally and effectively with all pet parents and store partners regarding dog training or other pet services.
  • Be a dog training-related resource in the store to support consistent achievement of targeted goals.
  • Learn how to promote dog training classes with the G.U.E.S.T.+ model by engaging pet parents and providing solutions to various training challenges.
  • Become familiar with dog trainer tools and how partners utilize them as part of G.U.E.S.T.+ to drive the dog training business.
  • Form relationships with store management, store partners, grooming partners, 3rd party services vendors, and local adoption partners.
  • Be familiar with all new products and services to engage with customers regarding new product and services features and benefits.
  • Learn to set, capture, record, and reward dog training class selling targets with all partners and General Manager.
  • Understand class scheduling methodology to support all dog training curricula offerings and progression of pet learning.
  • Learn how to execute both national and local policies and procedures related to the delivery of Positive Dog Training classes with Petco pet parents.
  • Gain a full understanding of dog training class-related materials and tools available for store order through Online Supply System.
  • Learn and begin to employ suggestive enrollment techniques and how these techniques drive dog training enrollments to meet and exceed budget.
  • Become familiar with current store promotions and special services.
  • Understand dog trainer responsibilities in maintaining area cleanliness and equipment per Operational guidelines and Policy and Procedures.
  • Gain understanding of how the role of Dog Trainer advocates in own store and local area to consistently represent Petco's positive atmosphere and culture.
Work Environment

The majority of job duties are conducted indoors, although merchandise stocking and customer carry-outs will require that an associate leave the store briefly. Position requires bending, kneeling, lifting (up to 50 pounds, as necessary), and standing for long periods of time.