Senior Payments and Fraud Analyst

4 hours ago


New York, New York, United States Hard Rock Digital, LLC Full time
Job Overview

Hard Rock Digital, LLC is seeking a highly skilled Payments and Fraud Analyst to join our team in New Jersey. As a key member of our Payments & Fraud team, you will be responsible for enhancing the player experience by providing professional, accurate, and timely assistance for all matters related to deposit, withdrawal, and verification journeys.

Key Responsibilities:

  • Validate and verify customer documentation when further verification is necessary.
  • Review customers' financial transaction history, including financial records, bank statements, and credit card statements.
  • Investigate fraud alerts generated by multiple fraud prevention tools and systems.
  • Prepare comprehensive investigative summaries to support and prove scenarios of fraud.
  • Build a substantial case for disputed transactions initiated on our platform.
  • Create and manage internal controls and generate incident reports.
  • Conduct account analysis and investigations to approve and reject outgoing withdrawals.

Requirements:

  • Self-driven and self-motivated team player capable of working efficiently in a high-volume real-time environment.
  • Previous work experience in Banking, payments, fraud, disputes, or casino industries (preferred).
  • Good investigation skills, sound judgment, and the ability to review and interpret data and activity to make sound decisions.
  • Knowledge of gambling and sports betting, and how customers engage with those products, is an advantage.
  • Analytical skill set, with the ability to communicate effectively.
  • Strong interpersonal skills.
  • Knowledge and understanding of the rules and regulations of the gaming industry.
  • The ability to adapt to changing priorities and to thrive in a face-paced work environment.
  • Experience in troubleshooting and triaging complicated matters related to customer inquiries.
  • Candidates must be computer literate with experience in MS Office applications.

What We Offer:

  • Competitive pay and benefits.
  • Retirement benefits.
  • Employee Discounts.
  • Advancement opportunities.
  • Start-up culture backed by a secure, globally recognized brand.
  • Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community.


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