Assistant Store Manager
2 weeks ago
Surprise Store (Grand Ave & Reems Rd) is seeking an experienced Assistant Store Manager to lead our sales floor operations and drive business growth.
Key Responsibilities:- Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
- Monitor product levels and manage inventory to achieve bottom-line sales budget targets.
- Ensure payroll costs and operating costs are managed to budget.
- Deliver excellent customer service to donors and customers, and work to de-escalate customer situations.
- Ensure store locations are clean, well-kept, and reflect the Goodwill brand.
- Partner with community businesses and organizations to promote Goodwill's mission.
- Lead the day-to-day operations of the sales floor and ensure Team Members are well-trained and fulfill their duties and responsibilities.
- Process complex sales transactions, including customer returns.
- Ensure Team Members are operating per company standards and procedures.
- Travel to other Goodwill locations to assist with operations and attend training and development classes.
- Participate in performance management, staffing, compensation, and development of Team Members.
- Model Goodwill's Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
- High School Diploma, GED, or equivalent work experience.
- One-year work experience in Retail Management required.
- One-year customer service experience required.
- Proficient in Microsoft Office Suite.
- Ability to pass a background check and drug screen, where applicable for position.
- Ability to speak and read English proficiently.
- Comprehensive Total Rewards package, including medical, dental, vision, 401K, and life insurance.
- Paid Time Off, Sick and Vacation, and Paid Holidays.
- Employee Assistance Program (EAP).
Goodwill of Central and Northern Arizona is an equal opportunity employer and welcomes applicants from diverse backgrounds. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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