Assistant Store Manager

2 weeks ago


Surprise, Arizona, United States Surprise Store (Grand Ave & Reems Rd) Full time
Job Title: Assistant Store Manager

Surprise Store (Grand Ave & Reems Rd) is seeking an experienced Assistant Store Manager to lead our sales floor operations and drive business growth.

Key Responsibilities:
  • Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Monitor product levels and manage inventory to achieve bottom-line sales budget targets.
  • Ensure payroll costs and operating costs are managed to budget.
  • Deliver excellent customer service to donors and customers, and work to de-escalate customer situations.
  • Ensure store locations are clean, well-kept, and reflect the Goodwill brand.
  • Partner with community businesses and organizations to promote Goodwill's mission.
  • Lead the day-to-day operations of the sales floor and ensure Team Members are well-trained and fulfill their duties and responsibilities.
  • Process complex sales transactions, including customer returns.
  • Ensure Team Members are operating per company standards and procedures.
  • Travel to other Goodwill locations to assist with operations and attend training and development classes.
  • Participate in performance management, staffing, compensation, and development of Team Members.
  • Model Goodwill's Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Requirements:
  • High School Diploma, GED, or equivalent work experience.
  • One-year work experience in Retail Management required.
  • One-year customer service experience required.
  • Proficient in Microsoft Office Suite.
  • Ability to pass a background check and drug screen, where applicable for position.
  • Ability to speak and read English proficiently.
Benefits:
  • Comprehensive Total Rewards package, including medical, dental, vision, 401K, and life insurance.
  • Paid Time Off, Sick and Vacation, and Paid Holidays.
  • Employee Assistance Program (EAP).

Goodwill of Central and Northern Arizona is an equal opportunity employer and welcomes applicants from diverse backgrounds. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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