Director of Quality and Medical Staff
3 weeks ago
Job Summary
Pyramid Global Hospitality is seeking a skilled and innovative Director of Food & Beverage to join our leadership team at La Cantera Resort & Spa.
This key role will oversee all food and beverage operations across our luxury resort, ensuring the highest levels of guest satisfaction, operational efficiency, and profitability.
The ideal candidate will have a strong background in hospitality management, a passion for culinary excellence, and proven leadership experience in overseeing multiple dining outlets, banquet services, and events.
Responsibilities
- Responsible for motivating and managing a team of front and back of the house food and beverage management.
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans.
- Participate in total hotel management as a member of the Hotel Executive Committee.
- Hire, train, empower, coach and counsel, performance and salary reviews.
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations.
- Coordinate food and beverage operations with other hotel departments to ensure efficient guest service.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Exercise quality control for both food and beverage.
- Maintaining standards of service and ensure their implementation.
- Performing daily walk-through to ensure full compliance with Department of Health regulations and brand standards.
- Maintain communications with Corporate Staff.
- Coach and counsel employees to reflect brand service standards and procedures.
Requirements
- 10 years or more of progressive hotel Food and Beverage experience.
- At least 3 years' experience in a senior role in a food and beverage environment.
- Hotel/Hospitality degree an asset.
- Clear concise written and verbal communication skills in English.
- Must be proficient in Microsoft Word and Excel.
- Must have excellent organizational, interpersonal and administrative skills.
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