Director of Quality and Medical Staff

3 weeks ago


San Antonio, Texas, United States Pyramid Global Hospitality Full time

Job Summary

Pyramid Global Hospitality is seeking a skilled and innovative Director of Food & Beverage to join our leadership team at La Cantera Resort & Spa.

This key role will oversee all food and beverage operations across our luxury resort, ensuring the highest levels of guest satisfaction, operational efficiency, and profitability.

The ideal candidate will have a strong background in hospitality management, a passion for culinary excellence, and proven leadership experience in overseeing multiple dining outlets, banquet services, and events.

Responsibilities

  • Responsible for motivating and managing a team of front and back of the house food and beverage management.
  • Develop and recommend the budget, marketing plans and objectives and manages within those approved plans.
  • Participate in total hotel management as a member of the Hotel Executive Committee.
  • Hire, train, empower, coach and counsel, performance and salary reviews.
  • Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations.
  • Coordinate food and beverage operations with other hotel departments to ensure efficient guest service.
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
  • Exercise quality control for both food and beverage.
  • Maintaining standards of service and ensure their implementation.
  • Performing daily walk-through to ensure full compliance with Department of Health regulations and brand standards.
  • Maintain communications with Corporate Staff.
  • Coach and counsel employees to reflect brand service standards and procedures.

Requirements

  • 10 years or more of progressive hotel Food and Beverage experience.
  • At least 3 years' experience in a senior role in a food and beverage environment.
  • Hotel/Hospitality degree an asset.
  • Clear concise written and verbal communication skills in English.
  • Must be proficient in Microsoft Word and Excel.
  • Must have excellent organizational, interpersonal and administrative skills.


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