Outpatient Clinic Lead Position
4 weeks ago
Horizon Health is a healthcare organization dedicated to providing high-quality care to its patients. As a Clinic Lead, you will play a crucial role in ensuring that patients receive exceptional service while demonstrating the organization's mission, vision, and values.
Key Responsibilities:
- Model and lead quality customer service by being helpful, friendly, and professional with patients, providers, visitors, and employees.
- Assist with the flow of patients throughout the clinic, intervening for busy practice times, ensuring lunch times are covered, or complex procedures.
- Document all patient and telephone transactions accurately and completely while providing excellent service.
- Apply critical thinking to complex situations to resolve patient needs.
- Facilitate communication with the clinical team and management team, assisting staff with use of established systems for maintenance, IS, ordering, and safety concern reporting.
- Participate in department meetings or committee work, including potentially leading/facilitating as assigned.
- Assist with special projects as assigned, including but not limited to new employee orientation and working with quality nurse and nursing manager to implement quality improvement efforts.
- Provide education to the team as directed by Clinic Manager.
- Field and address patient and staff concerns with limited need for referral in real-time response.
- Assist with requisitioning and inventory of routine office supplies.
- Through leadership and example, assist with enforcement of compliance and policies, including in-moment correction.
- Outline staffing assignments for the oncoming shift, assigned based on volume and complexity.
- Collaborate with other departments as needed to create seamless care for patients.
- Frequently round for visibility and resource with team.
- Provide staff performance feedback to manager for inclusion in performance evaluation.
The responsibilities listed above are not all-inclusive; other activities may be required in support of the hospital's goals and objectives.
Requirements:
- Previous healthcare experience (at least 3 years)
- Current BLS certification, or upon 30 days of hire
- Excellent customer service skills
- Ability to communicate well both verbally and in writing
- Ability to perform complex and varied tasks in a fast-paced work environment subject to stress and interruption
- Diplomacy and dealing with sensitive issues
- Demonstrates leadership through positive interactions and conflict resolution
- If licensed, maintain licensure in states of practice
- Comfortable using Microsoft products and EHR
Benefits:
Horizon Health is committed to caring not only for our patients, but for our staff as well. We offer you an extensive total compensation and benefits package. As an employee of Horizon Health, your benefits include a competitive salary, medical, dental and vision insurance, Employee 403(b), health savings account with Company match, as well as Vacation, Sick and Paid Holidays.
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